Frequently Asked Questions (FAQ)

1. Do you offer free shipping?

Yes! We offer FREE shipping on all orders across Pakistan — no minimum spend required.

2. How can I place an order?

You can place your order through:

Simply send us the product name, quantity, and your full name, address, and phone number.

3. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • EasyPaisa

  • JazzCash

  • Bank Transfer

Advance payment is required for some customized or large orders.

4. How long will delivery take?

Delivery time is:

  • 2–3 working days for major cities

  • 3–5 working days for other areas

  • Up to 6 days for remote locations

5. Is your product original and safe to use?

Yes, all our products are 100% original and sourced from trusted suppliers.
We always recommend a patch test before full use to ensure compatibility with your skin.

6. Do you accept returns?

Yes, we accept returns within 3 days if:

  • The product is unused, unopened, and in its original condition

  • You received a damaged, expired, or incorrect item

Used skincare products are non-returnable due to hygiene reasons.
See our full Return & Refund Policy for details.

7. Can I exchange a product?

We only offer exchanges if the product received is damaged, incorrect, or expired. Please report the issue within 48 hours of receiving your order.

8. How can I track my order?

After dispatch, we’ll send you a tracking number via WhatsApp or SMS so you can track your parcel in real-time.

9. Do you deliver in my area?

Yes! We deliver all over Pakistan, including cities, towns, and remote areas.

10. Need Help?

We're here to assist you!
📱 WhatsApp: 03235271490
📧 Email: gulenayabofficial@gmail.com
🕒 Support Hours: 10 AM – 8 PM (Mon–Sat)